退款政策

退款及退貨政策

最後更新：2026年10月8日

我們希望你收到的每一件貨品都令你滿意。如有問題，請按以下方式聯絡我們，我們會盡快處理。本政策適用於經 www.beanbelthk.com 購買的貨品，由 Bean Belt Coffee Limited 提供。

1. 咖啡豆及其他食品

咖啡豆屬易變質食品。基於衞生及品質原因，咖啡豆無論已開封或未開封，均恕不退換，除非貨品本身有問題（例如包裝破損、變質或與訂單不符），有關情況請按第 3 項處理。

2. 器具及配件

包裹一經寄出，恕不接受因個人原因（例如改變主意）退貨或退換，器具及配件亦一樣。如收到的貨品有損壞、錯誤或欠缺，請按第 3 項處理。

3. 損壞、錯誤或欠缺的貨品

如收到的貨品於運送途中損壞、與訂單不符或有欠缺，請於收貨後 48 小時內電郵 beanbelthk@gmail.com，並提供：

訂單編號
外箱、包裝及貨品的清晰相片（如有損壞，請拍攝損壞位置）
問題簡述

請保留原有包裝，直至個案處理完畢。經確認後，我們會為你更換、補寄或退款，相關運費由我們承擔。

4. 產品故障

如器具於正常使用下出現故障，請電郵 beanbelthk@gmail.com 聯絡我們，並附上訂單編號及相片。

5. 退款方式及時間

退款經我們確認後（如需寄回貨品，則於收到並檢查貨品後），會以原付款方式退回，一般於 7 個工作天內處理。實際入帳時間視乎銀行或付款服務商而定。

6. 運費

因我們出錯（損壞、錯誤或欠缺）：退回、更換或補寄的運費由我們承擔。
原有運費恕不退還。
以順豐到付寄出的訂單，到付運費恕不退還。

7. 特價及優惠貨品

特價、清貨或使用優惠碼購買的貨品，除損壞或錯誤外，恕不退換。

8. 訂單取消

訂單寄出前可申請取消，我們會全額退款。訂單一經寄出，恕不能取消。

9. 聯絡

所有退款及退貨申請，請電郵 beanbelthk@gmail.com，並註明訂單編號。

本政策不影響你根據香港法例享有的權利。如有任何爭議，Bean Belt Coffee Limited 保留最終決定權。

Refund & Returns Policy

Last updated: 8 October 2026

We want you to be happy with everything you receive. If something isn’t right, please contact us as below and we’ll sort it out as quickly as we can. This policy applies to purchases made at www.beanbelthk.com from Bean Belt Coffee Limited.

1. Coffee beans and other food items

Coffee beans are perishable. For hygiene and quality reasons, beans cannot be returned or exchanged, whether opened or unopened, unless the product is faulty (e.g. damaged packaging, spoiled, or not what you ordered) — see section 3.

2. Brewing gear and accessories

We don’t accept change-of-mind returns or exchanges once a parcel has shipped, and this includes brewing gear and accessories. If your item arrives damaged, incorrect or incomplete, see section 3.

3. Damaged, incorrect or missing items

If your order arrives damaged, incorrect or incomplete, please email beanbelthk@gmail.com within 48 hours of delivery with:

Your order number
Clear photos of the outer box, packaging and item (including any damage)
A short description of the issue

Please keep all packaging until the case is resolved. Once confirmed, we’ll replace, send the missing item or refund you, and we’ll cover the shipping costs.

4. Faulty products

If gear develops a fault under normal use, please email beanbelthk@gmail.com with your order number and photos.

5. Refund method and timing

Once a refund is approved (and, where an item needs to be sent back, once we’ve received and inspected it), we’ll refund to your original payment method, usually within 7 working days. The time for the refund to appear depends on your bank or payment provider.

6. Shipping costs

Our error (damaged, incorrect or missing items): we cover the cost of returning, replacing or re-sending items.
Original shipping fees are not refunded.
Shipping fees paid to SF on cash-on-delivery orders are non-refundable.

7. Sale and discounted items

Items bought on sale, on clearance or with a discount code are not returnable unless damaged or incorrect.

8. Cancellations

Orders can be cancelled for a full refund before they ship. Once an order has shipped, it can no longer be cancelled.

9. Contact

For all refund and return requests, email beanbelthk@gmail.com with your order number.

This policy does not affect your statutory rights under Hong Kong law. In case of dispute, Bean Belt Coffee Limited reserves the right of final decision.