常見問題 FAQ
常見問題
送貨
你們送貨到哪些地方？
我們以順豐速運寄送。
- 香港、澳門：可直接於網上下單。
- 台灣：可直接於網上下單。由於順豐寄往台灣的包裹需要收件人的身分證號碼，請於下單時或下單後，透過電郵、WhatsApp 或 Instagram 向我們提供，以便安排寄件。
- 中國內地及其他海外地區：請在下單前先透過電郵、WhatsApp 或 Instagram 與我們聯絡，我們會為你安排合適的運送方式。
運費怎樣計算？有沒有免運費？
- 訂單滿 HK$888 或以上，寄往香港、澳門及台灣均可享免運費（結帳時自動計算）。
- 訂單未滿 HK$888：寄往香港、澳門及台灣均以順豐到付方式寄出，即包裹送達時由收件人向順豐支付運費。
- 澳門及台灣的到付運費，實際金額要待包裹寄出後才能確認。
多久會收到貨？
- 我們一般會在下單後一天寄出。
- 香港：一般於下單後兩天內收到。
- 澳門、台灣及其他地區：一般於一星期內收到。
包裹寄出後，我們會以電郵通知你，並提供順豐運單號碼，方便你追蹤包裹。
可以自取嗎？
不可以。我們只經營網上商店，沒有門市，亦不設自取，所有訂單均以順豐寄出。
香港以外的訂單需要繳付關稅嗎？
香港以外地區的訂單，當地海關或會徵收關稅或稅項，有關費用由收件人負責。
付款
接受哪些付款方式？
可用的付款方式會於結帳頁面顯示。所有價格均以港幣（HKD）計算。
咖啡豆
咖啡豆新鮮嗎？甚麼時候飲最好？
我們的咖啡豆都很新鮮。咖啡豆烘焙後需要一段時間「養豆」：一般於烘焙日期後至少 14 天，便進入較佳的品嚐時機；約 1 個月後，效果往往更好。烘焙日期以每包包裝上的標示為準。
可以幫我磨豆嗎？
抱歉，我們不提供磨豆服務，所有咖啡豆均以原豆出售。建議沖煮前才研磨，風味最好。
咖啡豆應該怎樣保存？
開封後請把豆袋的空氣壓出並封好，放在陰涼、乾燥、避光的地方，避免放入雪櫃（冷凝水會影響風味）。建議由烘焙日期後約 2 星期開始飲用，並於開封後數星期內飲完，以享最佳風味。
器具
收到的器具有問題，怎麼辦？
如產品有任何問題，請電郵 beanbelthk@gmail.com，並附上訂單編號及相片，我們會盡快跟進。
訂單
下單後可以修改或取消嗎？
訂單寄出前可以修改或取消。請盡快電郵 beanbelthk@gmail.com 或 WhatsApp 我們，並註明訂單編號。訂單寄出前取消，我們會全額退款；訂單一經寄出，便不能再修改或取消。
可以退貨或退款嗎？
請參閱我們的退款及退貨政策。
批發及合作
咖啡店、辦公室或零售店可以批發嗎？
可以，我們可供應 OREA 及其他品牌的沖煮器具。請參閱批發及咖啡店合作頁面，或電郵 beanbelthk@gmail.com 查詢。
聯絡
怎樣聯絡你們？
- 電郵：beanbelthk@gmail.com
- WhatsApp：+852 9603 7271
- Instagram：@beanbelt_hk
我們一般會在 7 個工作天內回覆。
FAQ
Shipping
Where do you ship?
We ship with SF Express.
- Hong Kong and Macau: order directly online.
- Taiwan: order directly online. SF Express requires the recipient’s ID number (身分證號碼) for parcels to Taiwan, so please send it to us by email, WhatsApp or Instagram when or after you order, so we can ship your parcel.
- Mainland China and other overseas destinations: please contact us by email, WhatsApp or Instagram before ordering and we’ll arrange a suitable shipping option.
How much is shipping? Is there free shipping?
- Orders of HK$888 or more ship free to Hong Kong, Macau and Taiwan (applied automatically at checkout).
- Orders under HK$888 to Hong Kong, Macau and Taiwan are sent by SF Express cash on delivery — the shipping fee is paid to SF when the parcel arrives.
- For Macau and Taiwan, the exact cash-on-delivery amount is only known after the parcel has shipped.
How long will delivery take?
- We usually dispatch orders 1 day after you order.
- Hong Kong: usually received within 2 days of ordering.
- Macau, Taiwan and elsewhere: usually received within a week.
Once your order ships, we’ll email you with your SF Express tracking number.
Can I pick up my order?
No. We’re an online-only store with no physical shop, so pickup isn’t available — all orders are shipped by SF Express.
Will I pay import duties?
Orders shipped outside Hong Kong may be subject to local duties or taxes, which are paid by the recipient.
Payment
What payment methods do you accept?
Available payment methods are shown at checkout. All prices are in Hong Kong dollars (HKD).
Coffee beans
Are the beans fresh? When are they best to drink?
Our beans are fresh. Coffee needs time to rest after roasting: it’s usually at its best from at least 14 days after the roast date, and often even better after about a month. Please refer to the roast date printed on each bag.
Can you grind the beans for me?
Sorry, we don’t offer grinding — all our coffee is sold as whole beans. For the best flavour, grind just before brewing.
How should I store my beans?
After opening, press out the air, reseal the bag and keep it somewhere cool, dry and away from light. Avoid the fridge — condensation affects flavour. For the best taste, start brewing from about two weeks after the roast date and finish the bag within a few weeks of opening.
Brewing gear
What if there’s a problem with my gear?
If there’s any issue with a product, email beanbelthk@gmail.com with your order number and photos, and we’ll follow up as soon as we can.
Orders
Can I change or cancel my order?
Yes, as long as it hasn’t shipped yet. Email beanbelthk@gmail.com or WhatsApp us as soon as possible with your order number. Orders cancelled before they ship are refunded in full; once an order has shipped, it can no longer be changed or cancelled.
Can I return an item or get a refund?
Please see our Refund & Returns Policy.
Wholesale
Do you supply cafés, offices or retailers?
Yes — we can supply OREA and other brewing gear brands. See our Wholesale & Café Partnerships page or email beanbelthk@gmail.com.
Contact
How can I reach you?
- Email: beanbelthk@gmail.com
- WhatsApp: +852 9603 7271
- Instagram: @beanbelt_hk
We usually reply within 7 working days.